Refund Policy

Last updated: April 20, 2024

1. Introduction

At UK Investment Insights, we strive to provide high-quality financial content and services that meet our customers' expectations. We understand that circumstances may arise where you need to request a refund for your purchase. This Refund Policy outlines the conditions, timeframes, and procedures for requesting refunds for our services and subscriptions.

By purchasing any service or subscription from UK Investment Insights, you agree to the terms of this Refund Policy. This policy should be read in conjunction with our Terms & Conditions.

2. Subscription Services

2.1 Digital Subscription Plans

We offer various digital subscription plans, including:

  • Monthly Premium Membership
  • Annual Premium Membership
  • Quarterly Investment Report Subscription
  • Custom Market Analysis Package

2.2 Subscription Cancellation and Refunds

14-Day Money-Back Guarantee: New subscribers to our digital subscription plans are eligible for a full refund within 14 days of the initial purchase, provided that:

  • The request is made within 14 days of the subscription start date
  • You have not downloaded more than 5 premium reports or analyses
  • You have not participated in any of our premium webinars or events

This 14-day period is considered a trial period, allowing you to evaluate our services and determine if they meet your needs.

2.3 Pro-Rated Refunds for Annual Subscriptions

For annual subscription plans canceled after the initial 14-day period but before the end of the subscription term:

  • We may provide a pro-rated refund for the unused portion of your subscription, less a £25 administrative fee
  • The pro-rated refund will be calculated based on the number of full months remaining in your subscription
  • No refund will be issued if less than 3 months remain in your subscription period

2.4 Monthly Subscriptions

For monthly subscription plans:

  • After the initial 14-day period, no refunds will be provided for the current billing month
  • You may cancel your subscription at any time to prevent future billing cycles
  • Cancellation will take effect at the end of the current billing period

3. One-Time Purchase Products

3.1 Digital Products

For one-time purchases of digital products (e.g., investment guides, market reports, or e-books):

  • Once the digital product has been downloaded or accessed, no refund will be provided due to the nature of digital goods
  • If you have not downloaded or accessed the digital product, you may request a refund within 14 days of purchase
  • Technical issues preventing access to the product will be addressed on a case-by-case basis

3.2 Consulting Services

For one-time consulting services (e.g., personalized investment strategy sessions):

  • If you cancel more than 48 hours before the scheduled consultation, a full refund will be provided
  • If you cancel within 48 hours of the scheduled consultation, a 50% refund will be provided
  • No refund will be provided for missed appointments without prior notice
  • We may offer to reschedule a consultation instead of providing a refund, at our discretion

3.3 Event Tickets and Webinars

For event tickets and webinar registrations:

  • Full refund if canceled 7 or more days before the event
  • 50% refund if canceled 3-6 days before the event
  • No refund for cancellations less than 3 days before the event
  • Tickets may be transferable to another person with prior written permission

If we cancel or reschedule an event, you will be offered either a full refund or the option to attend the rescheduled event.

4. Conditions for Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

  • You must have made the purchase directly through our official website or authorized payment processors
  • Your request must be submitted within the applicable timeframe specified for the type of purchase
  • You must provide proof of purchase, including order number, date of purchase, and the email address used for the purchase
  • Your account must be in good standing and not in violation of our Terms & Conditions

5. Refund Request Procedure

To request a refund, please follow these steps:

  1. Contact our customer support team at refunds@ukinvestmentinsights.com or call +446820651248
  2. Provide your full name, email address used for the purchase, and order number
  3. Clearly state the reason for your refund request
  4. Specify the product or service for which you are requesting a refund
  5. Include any relevant supporting documentation or information

5.1 Refund Processing Timeframe

Once your refund request is approved:

  • We will process your refund within 5-10 business days
  • Refunds will be issued to the original payment method used for the purchase
  • Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

We will notify you by email once your refund has been processed.

6. Exceptions and Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our services:

  • Contact our support team immediately at support@ukinvestmentinsights.com
  • We will make reasonable efforts to resolve the issue before considering a refund
  • If we cannot resolve the technical issue within a reasonable timeframe, we may offer a partial or full refund, depending on the circumstances

6.2 Promotional Offers and Discounted Services

For services purchased as part of a promotional offer, bundle, or at a discounted rate:

  • Refunds may be calculated based on the actual amount paid, not the regular price
  • Some promotional offers may be explicitly marked as non-refundable
  • Special terms and conditions may apply to promotional offers, which will be clearly communicated at the time of purchase

6.3 Force Majeure

In cases of circumstances beyond our reasonable control (such as natural disasters, power outages, or other major disruptions):

  • We may need to cancel, postpone, or modify our services
  • We will make reasonable efforts to provide alternatives or reschedule services
  • Refunds for canceled services will be handled on a case-by-case basis

7. Chargebacks and Disputes

We take billing disputes seriously and prefer to resolve any issues directly with our customers. Before initiating a chargeback with your payment provider:

  • Please contact our customer support team to discuss your concerns
  • We will work with you to resolve any legitimate billing issues
  • If a chargeback is initiated without first attempting to resolve the issue with us, we reserve the right to contest the chargeback and take appropriate actions as outlined in our Terms & Conditions

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable UK and EU consumer protection laws. If there is a conflict between this policy and applicable consumer protection laws, the consumer protection laws will prevail.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at:

UK Investment Insights

4 Cooper Squares

Port Soniamouth, LS2 9ND

United Kingdom

Email: refunds@ukinvestmentinsights.com

Phone: +446820651248

Our customer service team is available Monday through Friday, 9:00 AM to 5:30 PM GMT.